The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 30, 2023
Filed:
Dec. 15, 2020
International Business Machines Corporation, Armonk, NY (US);
Mark Carter, Costa Mesa, CA (US);
John McEvoy, Trim, IE;
Sean Callanan, Dublin, IE;
Ava Hakim, Chicago, IL (US);
Chris Lynam, Churchtown, IE;
Al A. Hamid, Columbus, OH (US);
Thomas Harty, Knocklong, IE;
William O'Mahony, Lucan, IE;
International Business Machines Corporation, Armonk, NY (US);
Abstract
An approach is provided for improving a workflow by using cognitive computing. Inputs about a claim of a claimant are received. The inputs include a history of claims by the claimant, an expected cost of processing the claim, a length of time the claimant has had insurance coverage, governmental requirements associated with the claim, a fraud score associated with the claim, and a ranking and a clustering of previously processed claims. Based on the inputs and using a cognitive computing system, a set of digital workers is selected. The set of digital workers complete step(s) in a current context of a processing of the claim in a workflow. Responsive to completing the step(s), a total number of steps required in the workflow is reduced.