The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
May. 30, 2023

Filed:

Dec. 03, 2018
Applicant:

Conversica, Inc., Foster City, CA (US);

Inventors:

George Alexis Terry, Woodside, CA (US);

Werner Koepf, Seattle, WA (US);

Siddhartha Reddy Jonnalagadda, Bothell, WA (US);

James D. Harriger, Duvall, WA (US);

William Dominic Webb-Purkis, San Francisco, CA (US);

Keith Godfrey, Seattle, WA (US);

Colin C. Ferguson, Bellingham, WA (US);

Christopher Allan Long, Seattle, WA (US);

Brian Matthew Kaminski, Mill Valley, CA (US);

John Sansone, Foster City, CA (US);

Jennifer Kirkland, Foster City, CA (US);

Assignee:

CONVERSICA, INC., Foster City, CA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06N 20/00 (2019.01); G06F 16/34 (2019.01); G06F 16/35 (2019.01); G06F 40/169 (2020.01); G06F 40/284 (2020.01); G06F 40/295 (2020.01); G06F 18/21 (2023.01);
U.S. Cl.
CPC ...
G06N 20/00 (2019.01); G06F 16/34 (2019.01); G06F 16/35 (2019.01); G06F 18/217 (2023.01); G06F 40/169 (2020.01); G06F 40/284 (2020.01); G06F 40/295 (2020.01);
Abstract

Systems and methods for improvements in AI model learning and updating are provided. The model updating may reuse existing business conversations as the training data set. Features within the dataset may be defined and extracted. Models may be selected and parameters for the models defined. Within a distributed computing setting the parameters may be optimized, and the models deployed. The training data may be augmented over time to improve the models. Deep learning models may be employed to improve system accuracy, as can active learning techniques. The models developed and updated may be employed by a response system generally, or may function to enable specific types of AI systems. One such a system may be an AI assistant that is designed to take use cases and objectives, and execute tasks until the objectives are met. Another system capable of leveraging the models includes an automated question answering system utilizing approved answers. Yet another system for utilizing these various classification models is an intent based classification system for action determination. Lastly, it should be noted that any of the above systems may be further enhanced by enabling multiple language analysis.


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