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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11657819 B1

PDFFull Text
Date of Patent:
May. 23, 2023

Filed:

Mar. 25, 2021

Selective use of tools for automatically identifying, accessing, and retrieving information responsive to voice requests

Applicant:

Bank of America Corporation, Charlotte, NC (US);

Inventors:

Ion Gerald McCusker, Allen, TX (US);

Ramakrishna R. Yannam, The Colony, TX (US);

Ashwini Patil, Richardson, TX (US);

Saahithi Chillara, Allen, TX (US);

Ravisha Andar, Plano, TX (US);

Emad Noorizadeh, Plano, TX (US);

Pravin Kumar Sankari Bhagavathiappan, Chennai, IN;

Yogesh Raghuvanshi, Princeton, NJ (US);

Sushil Golani, Charlotte, NC (US);

Assignee:

Bank of America Corporation, Charlotte, NC (US);

Attorney:
Primary Examiner:

Feng-Tzer Tzeng

Int. Cl.
CPC ...
G09B 7/02 (2006.01); G10L 15/22 (2006.01); G10L 15/10 (2006.01); G06N 20/00 (2019.01); G06F 16/33 (2019.01); G06F 16/2457 (2019.01);
U.S. Cl.
CPC ...
G10L 15/22 (2013.01); G06N 20/00 (2019.01); G10L 15/10 (2013.01); G06F 16/24578 (2019.01); G06F 16/334 (2019.01); G09B 7/02 (2013.01); G10L 2015/221 (2013.01); G10L 2015/225 (2013.01);
Abstract

An apparatus includes a memory and a processor. The memory stores a machine learning algorithm configured to select between forwarding a request to an agent device and transmitting an automatically generated reply to the request. The processor receives feedback for a decision made by the algorithm, indicating whether the automatically generated reply includes the information sought by the request. If the algorithm decided to forward the request to the agent device, a reward is assigned to feedback that indicates that the reply does not include the information, while a punishment is assigned to feedback that indicates that the reply includes the information. If the algorithm decided to transmit the reply, a reward is assigned to feedback that indicates that the reply includes the information, and a punishment is assigned to feedback that indicates that the reply does not include the information. The processor updates the algorithm using the reward/punishment.

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