The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 23, 2023
Filed:
Mar. 20, 2022
Applicant:
Ttec Holdings, Inc., Englewood, CO (US);
Inventors:
Henry Truong, Chelmsford, MA (US);
Gershwin Allson Lamont Exeter, Toronto, CA;
Louise Juanita Erven, North Bay, CA;
Assignee:
TTEC Holdings, Inc., Englewood, CO (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G09B 5/12 (2006.01); G06K 9/00 (2022.01); G10L 15/26 (2006.01); G09B 5/06 (2006.01); H04M 3/51 (2006.01); G06V 40/16 (2022.01);
U.S. Cl.
CPC ...
G09B 5/12 (2013.01); G06V 40/174 (2022.01); G10L 15/26 (2013.01); H04M 3/5175 (2013.01);
Abstract
A system and method of use to train customer service agents. The training system employs intelligent systems to facilitate or enable the training of customer service agents. The training system provides training to customer service agents and tracks the progress of the customer service trainees. In one aspect, the training system emulates a customer engaging with the customer service trainee, by emulating one or both of the persona of the customer and the scenario of the customer/trainee interaction.