The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 16, 2023
Filed:
Sep. 22, 2020
International Business Machines Corporation, Armonk, NY (US);
Radu Marinescu, Dublin, IE;
Akihiro Kishimoto, Castleknock, IE;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A historical log of a plurality of a type of Internet-connected appliances is collected. a dynamic probabilistic graphical model of the time-lined interactions between subsystems and components of the appliances is generated. The probabilistic graphical model is trained by applying machine learning techniques and applying expert knowledge. A natural language processing (NLP) conversational user interface for diagnostic queries regarding operational errors is provided, and responsive to receive a diagnostic query in a conversational format from a user regarding a particular type, make, and model of an appliance of the plurality of the type of Internet-connected appliances, a diagnostic response is provided to the user interface using the natural language processing conversational format.