The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 16, 2023
Filed:
Mar. 04, 2020
Applicant:
International Business Machines Corporation, Armonk, NY (US);
Inventors:
Denzil Sunil Menezes, Coppell, TX (US);
Endemecio Santana, Lewisville, TX (US);
Biao Hao, Grapevine, TX (US);
Shiju Mathai, Carrollton, TX (US);
Assignee:
International Business Machines Corporation, Armonk, NY (US);
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G06N 3/04 (2023.01); G06N 3/047 (2023.01); G06N 3/084 (2023.01); G06N 20/00 (2019.01); G06N 3/063 (2023.01); G06N 5/045 (2023.01);
U.S. Cl.
CPC ...
G06N 3/047 (2023.01); G06N 3/063 (2013.01); G06N 3/084 (2013.01); G06N 5/045 (2013.01); G06N 20/00 (2019.01);
Abstract
A system for neural networks and virtual agents is provided. A computing device analyzes (i) one or more consumer requests and (ii) one or more underlying attributes. A computing device generates a threshold level of prediction of a response profile based on, but is not limited to, output data from the neural network. A computing device distributes the predicted response from the neural network to one or more cognitive service agents.