The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 16, 2023
Filed:
Aug. 13, 2020
Salesforce.com, Inc., San Francisco, CA (US);
Xinyi Yang, San Mateo, CA (US);
Tian Xie, Los Altos, CA (US);
Caiming Xiong, Menlo Park, CA (US);
Wenhao Liu, Redwood City, CA (US);
Huan Wang, Fremont, CA (US);
Jin Qu, Sunnyvale, CA (US);
Soujanya Lanka, Singapore, SG;
Chu Hong Hoi, Singapore, SG;
Xugang Ye, Bellevue, WA (US);
Feihong Wu, Santa Clara, CA (US);
Salesforce, Inc., San Francisco, CA (US);
Abstract
A system performs conversations with users using chatbots customized for performing a set of tasks. The system may be a multi-tenant system that allows customization of the chatbots for each tenant. The system receives a task configuration that maps tasks to entity types and an entity configuration that specifies methods for determining entities of a particular entity type. The system receives a user utterance and determines the intent of the user using an intent detection model, for example, a neural network. The intent represents a task that the user is requesting. The system determines one or more entities corresponding to the task. The system performs tasks based on the determined intent and the entities and performs conversations with users based on the tasks.