The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 16, 2023
Filed:
Dec. 11, 2019
Applicant:
Servicenow, Inc., Santa Clara, CA (US);
Inventor:
Baskar Jayaraman, Fremont, CA (US);
Assignee:
ServiceNow, Inc., Santa Clara, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 17/00 (2019.01); G06F 16/9032 (2019.01); G06N 20/00 (2019.01); G06F 40/49 (2020.01); G06F 40/30 (2020.01); G06F 16/906 (2019.01);
U.S. Cl.
CPC ...
G06F 16/90332 (2019.01); G06F 16/906 (2019.01); G06F 40/30 (2020.01); G06F 40/49 (2020.01); G06N 20/00 (2019.01);
Abstract
The embodiments herein provide a framework for and specific implementations of machine learning (ML) analysis of incident, online chat, knowledgebase, skills, and perhaps other types of databases. The ML techniques described herein may include various forms of semantic analysis of textual information in these databases, such as clustering, term frequency, word embedding, paragraph embedding, and potentially other techniques. Advantageously, use of ML in the specific ways described herein can provide insights into this textual information that otherwise would be impossible to determine in an accurate or concise fashion.