The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 09, 2023
Filed:
Jun. 08, 2021
Amazon Technologies, Inc, Seattle, WA (US);
Francisco Antonio Lunalvo Porfida Ferreira, Everett, WA (US);
Brandon Frederick Cadotte, Seattle, WA (US);
Rizwan Nazeer Ahamed Mohamed, Bellevue, WA (US);
Severine Therese Pinto Rodrigues, Bellevue, WA (US);
Trevor Gruby, Issaquah, WA (US);
Alexander Davidson, Seattle, WA (US);
Mohit Bhalla, Seattle, WA (US);
David Michael Rawlins Novicki, Seattle, WA (US);
Amazon Technologies, Inc., Seattle, WA (US);
Abstract
Techniques for hybrid videoconferencing are described. A method of hybrid videoconferencing may comprise receiving, by a call routing service, a request to initiate a call with a provider from a user device, providing, by the call routing service, first endpoint data associated with a first connection between the user device and an agent device associated with the provider, establishing the first connection between the agent device and the user device via the call routing service, providing, by the call routing service, second endpoint data associated with a second connection between the user device and the agent device, and establishing, by a peer-to-peer (P2P) contact service, the second connection between the agent device and the user device.