The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 09, 2023
Filed:
Dec. 30, 2019
International Business Machines Corporation, Armonk, NY (US);
Khoi-Nguyen Dao Tran, Southbank, AU;
Jingshi Li, Yarralumla, AU;
Mukesh Kumar Mohania, Waramanga, AU;
Jaysen Ollerenshaw, Kaleen, AU;
International Business Machines Corporation, Armonk, NY (US);
Abstract
In some examples, a user, either a customer or potential customer of a business, engages in conversations with a virtual assistant (VA) provided by the business. The virtual assistant (VA) is further supported by one or more human assistants (HA), if needed. In embodiments, to facilitate seamless transitions between a VA and a HA, when needed, an intelligent decision maker (IDM) is provided. The IDM receives a user question and a proposed answer to the question from a VA, evaluates the proposed answer in the context of the conversation, and determines if the proposed answer requires further review by an HA. In response to a determination that the proposed answer requires further review, the IDM sends the proposed answer to an HA, and, in response to an indication by the HA, takes further action in the conversation.