The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 25, 2023
Filed:
Sep. 17, 2020
Applicant:
Intrado Corporation, Omaha, NE (US);
Inventor:
Mario Manzanillo, Dollard-Des-Ormeaux, CA;
Assignee:
Intrado Corporation, Omaha, NE (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/22 (2006.01); G10L 15/26 (2006.01); H04M 7/00 (2006.01); G06F 16/9032 (2019.01); G06Q 50/26 (2012.01);
U.S. Cl.
CPC ...
H04M 3/2281 (2013.01); G06F 16/90332 (2019.01); G10L 15/26 (2013.01); H04M 3/2218 (2013.01); G06Q 50/26 (2013.01); H04M 7/006 (2013.01);
Abstract
An example operation may include one or more of receiving audio files from public safety answering points (PSAPs), the audio files comprising recordings of telephone calls captured via the PSAPs, converting, via a speech-to-text converter, the audio files into text files that comprises respective transcripts of the respective telephone calls, identifying, via a reporting engine, a recurring topic that is repeatedly observed among the PSAPs from text content within the text files, and outputting, via the reporting engine, a descriptive identifier of the recurring topic via a user interface.