The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 25, 2023
Filed:
Feb. 20, 2018
Applicant:
International Business Machines Corporation, Armonk, NY (US);
Inventors:
Shubhadip Ray, Secaucus, NJ (US);
Andrew S. Christiansen, Dubuque, IA (US);
Norbert Herman, Denver, CO (US);
Avik Sanyal, Kolkata, IN;
Assignee:
International Business Machines Corporation, Armonk, NY (US);
Primary Examiner:
Int. Cl.
CPC ...
G06N 5/04 (2023.01); G06Q 30/00 (2023.01); G06N 5/045 (2023.01); G06Q 30/016 (2023.01);
U.S. Cl.
CPC ...
G06N 5/045 (2013.01); G06Q 30/016 (2013.01);
Abstract
Disclosed embodiments provide techniques for automated technical support based on cognitive capabilities and preferences of a user. A user profile is obtained which includes a skill level assessment. A solution path includes one or more potential solutions for a problem. One or more solutions in the solution path are presented to a user as a potential remedy for a technical problem, based on the cognitive capabilities and preferences of a user.