The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 18, 2023
Filed:
Dec. 19, 2019
Sling Media Pvt Ltd, Bangaluru, IN;
Arun Lokman Gangotri, Bangalore, IN;
Balarama Mathukumilli, Highlands Ranch, CO (US);
Debashish Sahoo, Bangalore, IN;
Abstract
A method and system for voice emotion identification contained in audio in a call providing customer support between a customer and a service agent by implementing an emotion identification application to identify emotions captured in a voice of the customer from audio received by a media streaming device; receiving, by the emotion identification application, an audio stream of a series of voice samples contained in consecutive frames from audio received; extracting, by the emotion identification application, a set of voice emotion features from each frame in each voice sample of the audio by applying a trained machine learning (ML) model for identifying emotions utilizing a neural networks to determine one or more voice emotions by a configured set of voice emotion features captured in each voice sample; and classifying, by the emotion identification application, each emotion determined by the trained ML model based on a set of classifying features to label one or more types of emotions captured in each voice sample.