The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 18, 2023
Filed:
Jan. 06, 2021
Servicenow, Inc., Santa Clara, CA (US);
Hari Krishna Vutukuru, Hyderabad, IN;
Purvanshi Yadav, Hyderabad, IN;
Anushree Randad, Santa Clara, CA (US);
Ajesh Sasidharan, Hyderabad, IN;
Payal Roy, Hyderabad, IN;
Ankit Kumar Das, Hyderabad, IN;
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
An embodiment may involve storage containing incident logs and mappings between incident logs and vector representations generated by a machine learning (ML) model. The embodiment may further involve one or more processors configured to: receive, from a client device, a request corresponding to an additional incident log; transmit, to the ML model, additional values as appearing in the additional incident log, wherein reception of the additional values causes the ML model to generate an additional vector representation of the additional incident log; obtain confidence measurements respectively representing similarities between the additional vector representation and each of the vector representations corresponding to the incident logs; determine, based on the confidence measurements, a set of one or more incident logs that are semantically relevant to the additional incident log; and transmit, to the client device, representations of the one or more incident logs and their corresponding confidence measurements.