System and method for self-healing of upgrade issues on a customer environment and synchronization with a production host environment

Abstract

A method for managing applications includes obtaining, by a client in a customer environment, an upgrade issue report for the application, making a first determination that a resynchronization of a client self-healing classification model with the production host environment (PHE) self-healing classification model is required, wherein the PHE self-healing classification model is stored in the PHE, performing the resynchronization with the PHE self-healing classification model to obtain a synchronized client self-healing classification model, applying the synchronized client self-healing classification model to the upgrade issue report to obtain a state of the upgrade issue report, making a second determination that the state indicates a self-healable state, based on the second determination, performing a self-healing process on the application based on the upgrade issue report, and storing a resolution report based on results of the self-healing process, wherein the PHE is operatively connected to the customer environment.