The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 28, 2023
Filed:
Oct. 27, 2021
Samsung Sds Co., Ltd., Seoul, KR;
Dae Hyuck Im, Seoul, KR;
Yu Hwan Keum, Seoul, KR;
Seung Yong Shin, Seoul, KR;
You Dong Kim, Seoul, KR;
SAMSUNG SDS CO., LTD., Seoul, KR;
Abstract
A system for a remote support according an embodiment includes a web viewer configured to receive a request for execution of a remote support service from a logged-in administrator, a web application server configured to receive a request for generation of a connection space for the remote support service from the web viewer and generate a first connection space and a first connection code for identifying the first connection space based on the request for generation, a relay server configured to receive the first connection code, generate a second connection space in which the first connection code is stored, and receive a request for provision of the remote support service from a mobile terminal, and a message broker configured to mediate a plurality of message queues between the first connection space and the second connection space for the remote support service between the web viewer and the mobile terminal.