The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 28, 2023
Filed:
Jul. 04, 2018
Mindwareworks Co., Ltd., Seoul, KR;
Jae In Lee, Goyang-si, KR;
Hyun Sun Cho, Seoul, KR;
MindwareWorks Co., Ltd., Seoul, KR;
Abstract
An intelligent message processing system includes: a service provider server configured to generate and send a message related to a customer service; a user terminal configured to receive a beginning message from the service provider server, make the beginning message pop up based on user situation information, and perform automatic dialogue through an interactive application program interface (API) when a message is received from an intelligent proxy server after the user selects the beginning message; and an intelligent proxy server configured to act as a proxy for processing the message related to the customer service instead of the service provider server through the interactive API by communicating with the user terminal, receive an additional/following-up service message about the user from the service provider server, and perform automatic dialogue with the user terminal through the interactive API based on the additional/following-up service message when the user selects the beginning message.