The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Mar. 28, 2023

Filed:

Sep. 30, 2019
Applicant:

Amazon Technologies, Inc., Seattle, WA (US);

Inventors:

Inchara Shivalingaiah, Seattle, WA (US);

Milo Oostergo, Eemnes, NL;

Gary Zhong, Seattle, WA (US);

Aakarsh Nair, Lynnwood, CA (US);

Sushant Bhatia, Kirkland, WA (US);

Assignee:

Amazon Technologies, Inc., Seattle, WA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G10L 15/22 (2006.01); G10L 15/18 (2013.01); G10L 15/30 (2013.01); G06F 16/901 (2019.01); G06F 16/9535 (2019.01); G06F 9/54 (2006.01); G10L 13/00 (2006.01);
U.S. Cl.
CPC ...
G10L 15/22 (2013.01); G06F 9/54 (2013.01); G06F 16/9024 (2019.01); G06F 16/9535 (2019.01); G10L 13/00 (2013.01); G10L 15/1815 (2013.01); G10L 15/30 (2013.01); G10L 2015/223 (2013.01);
Abstract

Technologies are disclosed for disambiguating contact information using relationship data using a virtual assistant. A user interacts with a virtual assistant to obtain and utilize contact information. For example, a virtual assistant may allow users to perform an action that utilizes contact information (e.g., make a call to a contact). The virtual assistant utilizes a contact service to identify candidate contacts that are related to the requesting user. The contact service identifies candidate contacts based on relationship data between the requesting user and the stored contacts. For example, the relationship data may indicate that the requesting user is on the same project or team as another contact, that the requesting user has the same role as another contact, that the requesting user is a manager of another contact, as well as other attributes. In some examples, the contact service limits the number of candidate contacts provided to requesting user.


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