The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 28, 2023
Filed:
Jun. 29, 2020
Applicant:
Asapp, Inc., New York, NY (US);
Inventors:
Gustavo Sapoznik, Miami, FL (US);
Shawn Henry, Longmont, CO (US);
Assignee:
ASAPP, INC., New York, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 51/02 (2022.01); H04L 51/52 (2022.01); G06Q 30/016 (2023.01); G10L 15/26 (2006.01); G06F 16/245 (2019.01); G06F 16/22 (2019.01); G06F 16/332 (2019.01); G06F 16/901 (2019.01); G06F 16/9535 (2019.01); G06F 16/9032 (2019.01); H04M 3/42 (2006.01); H04M 3/51 (2006.01); G06F 16/33 (2019.01); G06N 3/04 (2023.01); G06N 3/088 (2023.01); G06N 5/00 (2023.01); G06F 40/35 (2020.01); G06F 40/205 (2020.01); G06F 40/216 (2020.01); H04L 67/53 (2022.01); H04L 67/02 (2022.01); H04L 67/306 (2022.01); G06N 3/08 (2023.01); G06N 5/022 (2023.01); G06N 20/10 (2019.01); G06F 40/40 (2020.01); G06F 40/211 (2020.01); G06Q 10/1053 (2023.01); G06Q 30/01 (2023.01); H04L 41/04 (2022.01); G06Q 10/107 (2023.01);
U.S. Cl.
CPC ...
G06Q 30/016 (2013.01); G06F 16/2237 (2019.01); G06F 16/245 (2019.01); G06F 16/3329 (2019.01); G06F 16/3344 (2019.01); G06F 16/9024 (2019.01); G06F 16/90332 (2019.01); G06F 16/9535 (2019.01); G06F 40/205 (2020.01); G06F 40/216 (2020.01); G06F 40/35 (2020.01); G06N 3/04 (2013.01); G06N 3/0445 (2013.01); G06N 3/0454 (2013.01); G06N 3/0472 (2013.01); G06N 3/08 (2013.01); G06N 3/088 (2013.01); G06N 5/003 (2013.01); G06N 5/022 (2013.01); G10L 15/26 (2013.01); H04L 51/02 (2013.01); H04L 51/52 (2022.05); H04L 67/02 (2013.01); H04L 67/306 (2013.01); H04L 67/53 (2022.05); H04M 3/42382 (2013.01); H04M 3/5141 (2013.01); G06F 40/211 (2020.01); G06F 40/40 (2020.01); G06N 20/10 (2019.01); G06Q 10/107 (2013.01); G06Q 10/1053 (2013.01); G06Q 30/01 (2013.01); H04L 41/04 (2013.01); H04M 3/5183 (2013.01);
Abstract
A user may respond to a request of another user by entering text, such as a customer service representative responding to a customer. As the user enters text, a suggested completion of the text may be suggested to the user so that the user may select the suggested completion instead of continuing to enter text. Previous messages between the two users and other information may be used to determine an appropriate suggested completion to the entered text. A neural network language model and a search graph may be used to select a suggested completion from a search graph of possible suggested completions.