The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 21, 2023
Filed:
Oct. 14, 2020
Paypal, Inc., San Jose, CA (US);
Eric Nunes, Scottsdale, AZ (US);
Meethil Vijay Yadav, Scottsdale, AZ (US);
Raoul Johnson, Scottsdale, AZ (US);
PayPal, Inc., San Jose, CA (US);
Abstract
There are provided systems and methods for actionable insight into user interaction data. A service provider server can access user interaction data associated with an interaction between a first communication device and the service provider server, and generates feature representations of the user interaction data, in which the feature representations respectively correspond to extracted features that include textual data features or audio data features. The service provider server can determine an intent of the interaction from the feature representations using a machine learning-trained classifier, in which the intent corresponds to a first actionable insight category. The interaction is mapped to a first cluster based on the intent, and the service provider server issues a remedial action for the interaction based on the mapping of the interaction to the first cluster, in which the remedial action is associated with a particular type of activity in the first actionable insight category.