The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 14, 2023
Filed:
Sep. 17, 2021
Salesforce.com, Inc., San Francisco, CA (US);
Aaron M. Popelka, San Francisco, CA (US);
William Robert Jennings, II, Indianapolis, IN (US);
Pranav Parekh, Bothell, WA (US);
Xiuchai Xu, Sunnyvale, CA (US);
Sullivan McIntyre, San Francisco, CA (US);
Salesforce, Inc., San Francisco, CA (US);
Abstract
Methods, apparatuses, and computer program products are described. A system may analyze a set of communication metrics associated with a communication process flow that controls electronic communications between a tenant and a set of users corresponding to the tenant. The system may detect an occurrence of an anomaly based on a communication metric of the analyzed set of communication metrics satisfying a communication metric threshold. The system may generate, based on detecting the occurrence if the anomaly, a data object comprising metadata associated with the anomaly. In some cases, the system may transmit, to a communication platform, a request that includes the data object, where the request is configured to cause posting of an entry of the data object into a communication channel of the communication platform that is associated with the tenant.