The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 14, 2023
Filed:
Oct. 21, 2019
Verizon Patent and Licensing Inc., Arlington, VA (US);
Vinod Khanna Saini Ganesh, Wesley Chapel, FL (US);
Travis R. McLaren, Southlake, TX (US);
Sailesh K. Mishra, Frisco, TX (US);
Rajat Sharma, Southlake, TX (US);
Pavani Kamalapuram, Frisco, TX (US);
Pritam Bedse, Coppell, TX (US);
Senthil Muthusamy, Frisco, TX (US);
Rishi Kanth Chitti, Irving, TX (US);
John Russo, Dix Hills, NY (US);
Srinivasan Krishnamurthy, Irving, TX (US);
Khagender Arrekuti, Lombard, IL (US);
Verizon Patent and Licensing Inc., Basking Ridge, NJ (US);
Abstract
A device may receive, from a customer platform, customer event data identifying events occurring between customers and an entity, and may receive, from the customer platform, customer action data generated by machine learning models and identifying customer actions to be taken by the customer platform in response to the occurrence of the events. The device may receive, from the customer platform, customer results data identifying results of the customer actions taken by the customer platform, and may calculate current key performance indicators based on the customer event data, the customer action data, and the customer results data. The device may retrain one or more of the machine learning models based on the current key performance indicators to generate one or more retrained machine learning models, and may provide the one or more retrained machine learning models to the customer platform.