The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 28, 2023
Filed:
Jun. 30, 2020
Igt, Las Vegas, NV (US);
Eugene Bond, Trabuco Canyon, CA (US);
Gandalf Hudlow, San Marcos, CA (US);
Jie Zhou, Beijing, CN;
Lu Zhao, Beijing, CN;
Naibin Song, Beijing, CN;
Hua Cheng, Beijing, CN;
Guangzhuang Xie, Beijing, CN;
Wei Yan, Beijing, CN;
Wei Gong, Beijing, CN;
IGT, Las Vegas, NV (US);
Abstract
Various embodiments of the present disclosure provide a casino floor service management system and method that integrates with a casino management system of a casino and leverages the knowledge and experience of casino floor service management system users, such as technicians, floor attendants, and hostesses, to efficiently resolve service floor events in a timely manner. Generally, the casino floor service management system of the present disclosure is configured to: (1) receive notifications from the casino management system when floor events occur, (2) automatically distinguish between service floor events and non-service floor events, (3) automatically generate work items representing the service floor events and aggregate the work items into a dynamically-updated backlog, and (4) enable casino floor service management system users to interface with the casino floor service management system to personally choose which particular work items from the backlog the casino floor service management system users will resolve.