The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 28, 2023
Filed:
Dec. 05, 2019
Paypal, Inc., San Jose, CA (US);
Ramnarayan Vijapur Gopinath Rao, Chennai, IN;
Rajkumar Baskaran, Vellore, IN;
Venkatesh J. Ramesh, Madurai, IN;
Suresh Kumar Durairaj, Chennai, IN;
Kartik Srikantan, Chennai, IN;
PayPal, Inc., San Jose, CA (US);
Abstract
Systems and methods that determining a solution for a real-time message are provided. Multiple messages of different types are received from multiple platforms. The messages were generated in response to errors caused by applications monitored by the platforms. For each message, a language processing system determines the content of the message and the machine learning system determines a classification of the message. The set of message candidates are generated by comparing the classification and the content of the message to historical messages. From the set of message candidates, solution messages are identified. A recommended solution is determined from the solution messages.