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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11593608 B1

PDFFull Text
Date of Patent:
Feb. 28, 2023

Filed:

Oct. 28, 2019

Systems and methods for predicting and providing automated online chat assistance

Applicant:

Paypal, Inc., San Jose, CA (US);

Inventors:

Yu-Hsuan Kuo, San Jose, CA (US);

Venkata Ramana Nadimpalli, Fremont, CA (US);

Assignee:

PayPal, Inc., San Jose, CA (US);

Attorney:

Haynes and Boone, LLP

Primary Examiner:

Karen C Tang

Int. Cl.
CPC ...
G06F 15/173 (2006.01); G06N 3/04 (2023.01); G06N 3/08 (2023.01); H04L 51/04 (2022.01); H04L 51/02 (2022.01); H04L 65/1069 (2022.01); G06N 5/04 (2023.01); G06F 15/16 (2006.01);
U.S. Cl.
CPC ...
G06N 3/04 (2013.01); G06N 3/08 (2013.01); G06N 5/04 (2013.01); H04L 51/02 (2013.01); H04L 51/04 (2013.01); H04L 65/1069 (2013.01);
Abstract

Methods and systems are presented for providing automated online chat assistance in an online chat session. One or more utterances transmitted from a user device of a user via the online chat session are obtained. The one or more utterances are provided to a first prediction model to predict an intent of a user. If it is determined that the first prediction model is unable to predict the intent of the user based on the one or more utterances, the one or more utterances are provided to a second prediction model. After predicting the intent of the user by the second prediction model, the intent is used by a chat robot to provide a dialogue with the user via the online chat session. The one or more utterances and the predicted intent are used to re-train the first prediction model.

Find Patent Forward Citations

Kuo, Yu-Hsuan. (2023). Systems and methods for predicting and providing automated online chat assistance (U.S. Patent No. 11593608). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/11593608

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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