The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Feb. 28, 2023

Filed:

Oct. 22, 2020
Applicant:

Dell Products L.p., Round Rock, TX (US);

Inventors:

Bijan Kumar Mohanty, Austin, TX (US);

Dhilip S. Kumar, Bangalore, IN;

Hung Dinh, Austin, TX (US);

Rajesh Krishnan, Bangalore, IN;

Assignee:

Dell Products L.P., Round Rock, TX (US);

Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 40/00 (2020.01); G06F 40/40 (2020.01); G06N 3/04 (2023.01); G06F 40/20 (2020.01); G06F 40/30 (2020.01); G06N 3/08 (2023.01); H04L 51/02 (2022.01);
U.S. Cl.
CPC ...
G06F 40/40 (2020.01); G06F 40/20 (2020.01); G06F 40/30 (2020.01); G06N 3/04 (2013.01); G06N 3/08 (2013.01); H04L 51/02 (2013.01);
Abstract

A method comprises receiving at least one natural language input, and determining an intent of the at least one natural language input. In the method, a virtual assistant of a plurality of virtual assistants is recommended to respond to the at least one natural language input based at least in part on the determined intent, and the at least one natural language input is transmitted to the recommended virtual assistant. The determining and recommending are performed using one or more machine learning models, and the plurality of virtual assistants respectively correspond to a plurality of different functions of an enterprise.


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