The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 28, 2023
Filed:
Dec. 10, 2019
Salesforce.com, Inc., San Francisco, CA (US);
Jeffrey Zoch, San Francisco, CA (US);
Ted Liu, Los Altos, CA (US);
Karthik Mohan Subramanian, Sunnyvale, CA (US);
Youngjin Yu, Cupertino, CA (US);
Bo Xia, Vienna, VA (US);
Yeshwant Sai Madanagopal, Fremont, CA (US);
salesforce.com, inc., San Francisco, CA (US);
Abstract
Examples include a ticketing system for managing performance of computer services. The ticketing system includes a ticket database to store a plurality of tickets, each ticket defining a job to be performed on a computing system, and a master to create a ticket, store the ticket in the ticket database, and update the ticket. The ticketing system includes a scheduler to determine whether to create the ticket based at least in part on a set of conditions, and to request the master to create the ticket when the ticket is to be created, and a worker to get the ticket from the master, perform the job defined by the ticket, and request the master to update the ticket with a status of the ticket. The ticketing system includes a supervisor to request the master to find a stale ticket, and, if found, to request the worker to abort performance of the job defined by the stale ticket.