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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11588761 B1

PDFFull Text
Date of Patent:
Feb. 21, 2023

Filed:

Apr. 15, 2021

Systems and methods for controlling secure persistent electronic communication account servicing with an intelligent assistant

Applicant:

Capital One Services, Llc, McLean, VA (US);

Inventors:

Scott Karp, McLean, VA (US);

Srinaath Thyagarajan, McKinney, TX (US);

Assignee:

CAPITAL ONE SERVICES, LLC, McLean, VA (US);

Attorneys:

Troutman Pepper Hamilton Sanders LLP

Christopher J. Forstner

John A. Morrissett

Primary Examiner:

Amancio Gonzalez

Int. Cl.
CPC ...
H04W 4/00 (2018.01); H04L 51/02 (2022.01); H04M 15/00 (2006.01); H04L 67/306 (2022.01); G06F 16/9032 (2019.01); H04W 4/14 (2009.01); H04W 4/24 (2018.01); G06F 40/30 (2020.01); G06F 40/35 (2020.01); G06F 40/295 (2020.01);
U.S. Cl.
CPC ...
H04L 51/02 (2013.01); G06F 16/90332 (2019.01); G06F 40/295 (2020.01); G06F 40/30 (2020.01); G06F 40/35 (2020.01); H04L 67/306 (2013.01); H04M 15/755 (2013.01); H04M 15/8221 (2013.01); H04W 4/14 (2013.01); H04W 4/24 (2013.01);
Abstract

The disclosed technology includes systems and methods for controlling enrollment and secure persistent SMS texting account servicing communications. A method is provided that includes receiving, at an enrollment web portal, enrollment data including: enrollment credentials identifying a user for authentication, a phone number of a mobile device associated with the user, and consent by the user to persistently interact with an account servicing system via SMS texting. The method includes: processing the received enrollment data, authenticating the user responsive to processing the received enrollment data, storing the phone number of the mobile device associated with the user in a phone number data storage, and generating, responsive to the authenticating, a revocable token for persistent access to a natural dialogue module via a SMS texting gateway for the mobile device identified by the phone number.

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