The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 21, 2023
Filed:
Jul. 04, 2019
Asapp, Inc., New York, NY (US);
Mitchell Steven Morgan, Jersey City, NJ (US);
Frederick William Poe Heckel, New York, NY (US);
Priya Sawant, Brooklyn, NY (US);
Adrien Brochard, New York, NY (US);
Christopher David Fox, New York, NY (US);
Tao Lei, Jersey City, NJ (US);
Joseph Ellsworth Hackman, New York, NY (US);
ASAPP, INC., New York, NY (US);
Abstract
A company may implement automated workflows for convenience of users or to reduce support costs. For example, allowing a user to change an address using an automated workflow may be faster or less expensive than with a human agent. Companies may provide support over different types of communications channels with different capabilities, such as voice channels and text channels. Instead of implementing different workflows for different channels, a company may separate aspects of the workflow that are common to different channels from aspects of the workflow that are different for different channels. For example, a workflow may be implemented to determine an action in response to a received communication where the action may be used with multiple channels. The action may then be used to select an action implementation that is specific to a channel.