The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 14, 2023
Filed:
Jun. 28, 2021
Applicant:
Uipath, Inc., New York, NY (US);
Inventors:
Palak Kadakia, Redmond, WA (US);
Anastasia Paushkina, Redmond, WA (US);
Wei Si, Palo Alto, CA (US);
Sankara Narayanan K. Venkataraman, Bengaluru, IN;
Justin Marks, Redmond, WA (US);
Assignee:
UiPath, Inc., New York, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5183 (2013.01); H04M 3/5231 (2013.01);
Abstract
A system and method provide an automation solution for guiding a contact center agent during a communication session by providing contextual in-line assistance. Robotic process automation (RPA) is used for automating workflows and processes with robots that capture information from multiple applications of a contact center system and generate contextual guidance for the contact center agent via callout activities during the communication session.