The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Feb. 14, 2023

Filed:

Feb. 14, 2019
Applicant:

At&t Intellectual Property I, L.p., Atlanta, GA (US);

Inventors:

James Fan, San Ramon, CA (US);

Thomas Barrett, San Ramon, CA (US);

Jennifer Lam, Freemont, CA (US);

Assignee:
Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/00 (2012.01); G06Q 20/12 (2012.01); G06Q 20/18 (2012.01); G06Q 30/06 (2012.01); G06Q 30/016 (2023.01); G06Q 30/0601 (2023.01); H04N 21/478 (2011.01); H04N 21/482 (2011.01); H04N 21/61 (2011.01); H04N 21/488 (2011.01);
U.S. Cl.
CPC ...
G06Q 30/016 (2013.01); G06Q 20/12 (2013.01); G06Q 20/18 (2013.01); G06Q 30/0601 (2013.01); H04N 21/47815 (2013.01); H04N 21/4828 (2013.01); H04N 21/6181 (2013.01); H04N 21/4882 (2013.01);
Abstract

A method includes receiving, by a computing device of a media service provider, a search request associated with a first product. The search request is received from a media device associated with a subscriber of a service provided by the media service provider. The method includes, in response to the search request, determining, by the computing device, a responsible party associated with the first product based on a purchase date of the first product and a return period for the first product. The method also includes sending, from the computing device to the media device, contact information of the responsible party. The contact information is to be displayed by the media device to a display device with an option to contact the responsible party.


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