The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Feb. 07, 2023

Filed:

Jul. 02, 2020
Applicant:

Allstate Insurance Company, Northbrook, IL (US);

Inventors:

Sean Beavers, Morton Grove, IL (US);

Christopher Paul Gutsell, Gurnee, IL (US);

Cheryl Lewis, Libertyville, IL (US);

Margaret K. Striebich, Chicago, IL (US);

John P. Kelsh, Antioch, IL (US);

Assignee:

Allstate Insurance Company, Northbrook, IL (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 40/00 (2012.01); H04M 3/51 (2006.01); H04L 67/145 (2022.01); H04N 7/14 (2006.01); H04L 65/75 (2022.01); G06Q 40/08 (2012.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5183 (2013.01); H04L 65/75 (2022.05); H04L 67/145 (2013.01); H04N 7/147 (2013.01); G06Q 40/08 (2013.01); H04M 3/5238 (2013.01);
Abstract

A method, medium, and apparatus for allowing evaluation of property, such as damaged property, remotely and efficiently. A mobile computing device may be used to conduct bilateral communication between a client and an agent for evaluating property. The communications may comprise methods and systems for reconnecting using login-free connections, and may further comprise methods and systems for call degradation handling that prioritizes client communication in the event of connection issues.


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