The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Feb. 07, 2023

Filed:

Mar. 08, 2021
Applicant:

Micro Macro Assets Llc, Salem, NH (US);

Inventor:

Senraj Soundar, Salem, NH (US);

Assignee:

Micro Macro Assets LLC, Salem, NH (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/42 (2006.01); H04M 3/00 (2006.01); H04M 3/51 (2006.01); H04M 3/523 (2006.01); H04M 3/58 (2006.01); H04M 3/54 (2006.01);
U.S. Cl.
CPC ...
H04M 3/51 (2013.01); H04M 3/5158 (2013.01); H04M 3/5183 (2013.01); H04M 3/5191 (2013.01); H04M 3/523 (2013.01); H04M 3/5235 (2013.01); H04M 3/54 (2013.01); H04M 3/58 (2013.01); H04M 2201/14 (2013.01); H04M 2201/36 (2013.01); H04M 2201/38 (2013.01); H04M 2203/357 (2013.01); H04M 2203/404 (2013.01);
Abstract

A system establishes an agent communication with a customer. An agent computer with a first processor and a first memory receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future. The one or more customer records is associated with one or more customers. A second computer with a second processor and a second memory provides the batch notification identifying the batch of one or more customer records in the agent computer. The system determines a next step action by taking into account touch specific outcome correlation data, marketing outcome correlation data, and/or correlation between touch specific outcome correlation data and overall outcome data.


Find Patent Forward Citations

Soundar, Senraj. (2023). Optimizing next step action to increase overall outcome in sales and marketing engagement (U.S. Patent No. 11575786). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/11575786

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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