The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Feb. 07, 2023

Filed:

Sep. 19, 2018
Applicant:

Servicenow, Inc., Santa Clara, CA (US);

Inventors:

Baskar Jayaraman, Fremont, CA (US);

Aniruddha Madhusudan Thakur, Saratoga, CA (US);

Tao Feng, Sunnyvale, CA (US);

Kannan Govindarajan, Sunnyvale, CA (US);

Assignee:

ServiceNow, Inc., Santa Clara, CA (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 7/00 (2006.01); G06N 20/00 (2019.01); G06F 16/31 (2019.01); G06F 16/33 (2019.01); G06F 16/901 (2019.01); G06F 40/30 (2020.01); G06F 16/22 (2019.01);
U.S. Cl.
CPC ...
G06N 20/00 (2019.01); G06F 16/2272 (2019.01); G06F 16/316 (2019.01); G06F 16/3347 (2019.01); G06F 16/9017 (2019.01); G06F 40/30 (2020.01);
Abstract

A database contains a corpus of incident reports, a machine learning (ML) model trained to calculate paragraph vectors of the incident reports, and a look-up set table that contains a list of paragraph vectors respectively associated with sets of the incident reports. A plurality of ML worker nodes each store the look-up set table and are configured to execute the ML model. An update thread is configured to: determine that the look-up set table has expired; update the look-up set table by: (i) adding a first set of incident reports received since a most recent update of the look-up set table, and (ii) removing a second set of incident reports containing timestamps that are no longer within a sliding time window; store, in the database, the look-up set table as updated; and transmit, to the ML worker nodes, respective indications that the look-up set table has been updated.


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