The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 07, 2023
Filed:
May. 18, 2017
State Farm Mutual Automobile Insurance Company, Bloomington, IL (US);
Sunitha Garapati, Normal, IL (US);
Matt Floyd, Alpharetta, GA (US);
Darcy Bogle, Bloomington, IL (US);
Oscar Rebollo Martinez, Chicago, IL (US);
Shawn Perrone, Normal, IL (US);
Adam Hellman, Cape Girardeau, MO (US);
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY, Bloomington, IL (US);
Abstract
A system and method for evaluating the performance and usage of a cognitive computing tool which answers questions from users. A log file for these interactions includes the questions, the answers and a confidence rating assigned by the tool to each answer. Questions and answers are analyzed to determine validity, accuracy, and categories by subject matter experts or text analytics tools, and the results are added to the log file. Comments and sentiments from users may be analyzed and added to the log file. Additional data about the users, such as identities, demographics, and locations, may be added. Data from the log file may be presented in a dashboard display as metrics, such as trends and comparisons, describing the usage and performance of the cognitive computing tool. Answers may be displayed as they were presented to the users. Selectable filters may be provided to control the data displayed.