The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 24, 2023
Filed:
Jul. 13, 2018
Accenture Global Solutions Limited, Dublin, IE;
Mingzhu Lu, San Jose, CA (US);
Accenture Global Solutions Limited, Dublin, IE;
Abstract
A device receives real-time data and historical data associated with a product or a service, wherein the real-time data includes data indicating real-time interactions between customers of the product or the service and customer service personnel. The device processes the real-time data and the historical data to generate processed data, and utilizes a first artificial intelligence model with the processed data to determine future events associated with the product or the service, and preventative solutions for the future events. The device extracts one or more features from the processed data to provide extracted features, and utilizes a second artificial intelligence model with the extracted features to determine priorities associated with the preventative solutions. The device performs one or more particular preventative solutions based on the priorities associated with the preventative solutions.