The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 17, 2023
Filed:
Sep. 27, 2021
Applicant:
Nice Ltd., Ra'anana, IL;
Inventors:
Peter Cardillo, Atlanta, GA (US);
Jon A. Arrowood, Atlanta, GA (US);
Robert Morris, Atlanta, GA (US);
Assignee:
NICE LTD., Ra'anana, IL;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); G10L 17/02 (2013.01); G10L 17/26 (2013.01);
U.S. Cl.
CPC ...
H04M 3/51 (2013.01); G10L 17/02 (2013.01); G10L 17/26 (2013.01); H04M 2203/6027 (2013.01);
Abstract
Methods for detecting fraud include receiving a plurality of call interactions; extracting a voice print of a caller from each of the call interactions; determining which call interactions are associated with a single caller by comparing and matching pairs of voice prints of the call interactions; organizing the call interactions associated with a single caller into a group; and determining that a matching phrase was spoken by the single caller in a first call interaction and second call interaction in the group.