The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 17, 2023
Filed:
Jul. 17, 2019
Slack Technologies, Llc, San Francisco, CA (US);
Salman Suhail, San Francisco, CA (US);
Robyn Rapp, Sausalito, CA (US);
Salesforce, Inc., San Francisco, CA (US);
Abstract
A group-based communication platform is configured to detect one or more recurring calls performed via a calling system, such as an external calling platform, and to perform one or more follow-up actions upon detecting a recurring call. The group-based communication platform receives call data for one or more calls, such as previously completed calls or future scheduled calls. The group-based communication platform is further configured to identify user profiles associated with one or more calls, to thereby identify user profiles associated with one or more recurring calls. Thus, the one or more follow-up actions executed by the group-based communication platform for a recurring call is associated with one or more user profiles that are correlated with a recurring call.