The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 17, 2023
Filed:
Aug. 24, 2020
Applicant:
Intuit Inc., Mountain View, CA (US);
Inventors:
Assignee:
INTUIT INC., Mountain View, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 40/35 (2020.01); G06F 40/279 (2020.01); G06N 20/00 (2019.01); G06F 40/30 (2020.01); G06N 5/04 (2006.01); G06F 40/237 (2020.01);
U.S. Cl.
CPC ...
G06F 40/30 (2020.01); G06F 40/237 (2020.01); G06N 5/04 (2013.01); G06N 20/00 (2019.01);
Abstract
Systems and methods may be used to generate and use intent predictions to enhance user experience. The intent predictions may describe the data required to resolve a user request included in a user input (e.g., question, search query, and the like) submitted by a user. The intent predictions may be generated using a machine learning model that comprises a model framework for extracting features and classifying user inputs into intent classes based on the extracted features. The intent predictions may be integrated into an information service to improve business metrics including contact rate, transfer rate, helpful rate, and net total promoter score.