The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 10, 2023
Filed:
Jun. 14, 2021
Applicant:
Cisco Technology, Inc., San Jose, CA (US);
Inventor:
Christopher Edwin Pearce, Dallas, TX (US);
Assignee:
Cisco Technology, Inc., San Jose, CA (US);
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 7/00 (2006.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
H04M 7/0087 (2013.01); H04M 3/5191 (2013.01);
Abstract
In various embodiments, a device receives profile data regarding users or devices of an on-premise telephony system. The device identifies, based on the profile data, group features associated with the users or devices of the on-premise telephony system. The device forms a candidate set of users or devices of the on-premise telephony system for migration to a cloud-hosted call agent, based on them sharing at least one of the group features. The device provides data indictive of the candidate set of users or devices to a user interface for display.