The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 03, 2023
Filed:
Jan. 27, 2020
Salesforce.com, Inc., San Francisco, CA (US);
Yixin Mao, San Francisco, CA (US);
Sitaram Asur, San Francisco, CA (US);
Na Cheng, San Francisco, CA (US);
Gary Brandeleer, San Francisco, CA (US);
Kavya Murali, San Francisco, CA (US);
Nicholas Beng Tek Geh, San Francisco, CA (US);
salesforce.com, inc., San Francisco, CA (US);
Abstract
A system and related processing methodologies for recommending a product based on a work order are described. The system receives an input case description, including a current repair item and a current work type. Historical work orders associating a plurality of products with repair items and work types are searched for a co-occurrence of the repair item matching the current repair item, and the work type matching the current work type. Upon finding a match, the product associated with the match is added to a set of candidate products for the current work order. A similarity measure between the candidate product and current work order description, a current work type category, and popularity of the candidate product is generated and then used in the generation of a probability score for the candidate product and current work order. If the probability score meets a threshold, the candidate product is recommended.