The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 27, 2022
Filed:
Jul. 16, 2020
International Business Machines Corporation, Armonk, NY (US);
Eric Donald Wayne, Raleigh, NC (US);
Kyle Croutwater, Chapel Hill, NC (US);
Michael David Whitley, Durham, NC (US);
Vikrant Verma, Raleigh, NC (US);
Zhe Zhang, Cary, NC (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A method, system, and computer-usable medium are disclosed for identifying areas to improve an interactive conversational system, such as a chatbot. A stream of stream of conversational interactions C (C, C, . . . , C) between users and the interactive conversational system is received. An intent clustering model is periodically applied to the stream to form an incremental clustering based on a set of derived intents to form a mapping from a first set of conversational characteristics to a first set of intents and a second set of conversational characteristics to a first set of unclear intents. Information is provided related to the second set of conversation characteristics.