The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 20, 2022
Filed:
Mar. 26, 2021
Uipco, Llc, San Antonio, TX (US);
Gregory David Hansen, San Antonio, TX (US);
Megan Sarah Jennings, San Antonio, TX (US);
Emily Margaret Gray, San Antonio, TX (US);
Gregory B. Yarbrough, San Antonio, TX (US);
Madhusudhana Abburi, San Antonio, TX (US);
Charles Balasingh, San Antonio, TX (US);
Janelle Denice Dziuk, Falls City, TX (US);
Samip Dilip Mehra, Peoria, TX (US);
David Patrick Dixon, Boerne, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
Technology for placing a user on-hold can include sending a push notification to a user device after the call has been placed on-hold. A link in the push notification can request authentication credentials from the user. When the authentication credentials have been received and verified, a chat window can be launched via an application on the user device. The intent of the call can be determined based at least in part by information received via the chat window. The authentication information and the intent of the call can be transferred to a representative answering the call.