The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 06, 2022
Filed:
Dec. 11, 2020
Salesforce.com, Inc., San Francisco, CA (US);
Rachel Blank, Orlando, FL (US);
Fabiha Johura Hannan, San Francisco, CA (US);
Akanksha Grover, Pacifica, CA (US);
Priyank Saxena, Danville, CA (US);
Amit Sharma, Vancouver, CA;
Samson Richard Wong, San Jose, CA (US);
Dinesh Rohra, Dublin, CA (US);
Kapil Agarwal, Fremont, CA (US);
Katharine Grace Bowerman, Reston, VA (US);
Salesforce, Inc., San Francisco, CA (US);
Abstract
Leveraging time-based comments on communications recordings is described. A system determines a comment time for a communications recording associated with a database record. The system receives a comment for the communications recording and generates a comment thread which includes the comment. If a media player is displaying a player control that is associated with the communications recording, the system causes the comment time and the comment thread and/or a comment thread indicator to be displayed with the player control that is displayed by the media player. The system initiates generation of a feed item, which includes the comment and references the communications recording, thereby causing the output of the feed item via an information feed associated with the database record to any system user associated with the database record.