The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 29, 2022
Filed:
Apr. 15, 2021
United Services Automobile Association (Usaa), San Antonio, TX (US);
David Charles Hardage, San Antonio, TX (US);
Megan Sarah Jennings, San Antonio, TX (US);
Samantha Sprague, Glendale, AZ (US);
Joseph Kasonde, Crowley, TX (US);
Abrham Tibebu Workineh, San Antonio, TX (US);
Alejandra Valles, Plano, TX (US);
Nelson Thomas Hittner, Austin, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
Techniques are described for generating a custom voice for a virtual agent. In one implementations, a method includes receiving information identifying a customer contacting a call center. The method includes selecting a voice for a virtual agent based on information about the customer. The method also includes assigning the voice to the virtual agent during communications with the customer.