The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 22, 2022
Filed:
Jun. 01, 2020
Amazon Technologies, Inc., Seattle, WA (US);
Isaac Joseph Madwed, Seattle, WA (US);
Julia Kennedy Nemer, Seattle, WA (US);
Joo-Kyung Kim, Kirkland, WA (US);
Nikko Strom, Kirkland, WA (US);
Steven Mack Saunders, Bellevue, WA (US);
Laura Maggia Panfili, Seattle, WA (US);
Anna Caitlin Jentoft, Seattle, WA (US);
Sungjin Lee, Woodinville, WA (US);
David Thomas, Woodinville, WA (US);
Young-Bum Kim, Kirkland, MA (US);
Pablo Cesar Ganga, Bellevue, WA (US);
Chenlei Guo, Redmond, WA (US);
Shuting Tang, Seattle, WA (US);
Zhenyu Yao, Sammamish, WA (US);
Amazon Technologies, Inc., Seattle, WA (US);
Abstract
Described herein is a system for responding to a frustrated user with a response determined based on spoken language understanding (SLU) processing of a user input. The system detects user frustration and responds to a repeated user input by confirming an action to be performed or presenting an alternative action, instead of performing the action responsive to the user input. The system also detects poor audio quality of the captured user input, and responds by requesting the user to repeat the user input. The system processes sentiment data and signal quality data to respond to user inputs.