The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 15, 2022
Filed:
Mar. 23, 2021
United Services Automobile Association (Usaa), San Antonio, TX (US);
Emily Kathleen Krebs, San Antonio, TX (US);
Stacy Callaway Huggar, San Antonio, TX (US);
Jeffrey Neal Pollack, San Antonio, TX (US);
Yevgeniy Viatcheslavovich Khmelev, San Antonio, TX (US);
Mark Anthony Lopez, Helotes, TX (US);
Ryan Thomas Russell, San Antonio, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
When a customer service representative (CSR) calls a customer, the customer may be able to authenticate himself or herself by providing the CSR with personal identifying information. However, the CSR may be unable to provide information to authenticate himself or herself to the customer. Thus, this patent document describes authentication techniques that can allow the CSR to authenticate himself or herself to the customer. For example, before or during a call that the second person (e.g., CSR) initiates to call a first person (e.g., customer), a notification message may be sent to the first person's user device. The content of notification message displayed on the user device may provide information to the first person which can allow the first person to determine whether the second person is trustworthy.