The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 15, 2022
Filed:
Mar. 29, 2021
Uipco, Llc, San Antonio, TX (US);
Gregory David Hansen, San Antonio, TX (US);
Megan Sarah Jennings, San Antonio, TX (US);
Emily Margaret Gray, San Antonio, TX (US);
Gregory B. Yarbrough, San Antonio, TX (US);
Charles Balasingh, San Antonio, TX (US);
Janelle Denice Dziuk, Falls City, TX (US);
Samip Dilip Mehra, Peoria, AZ (US);
David Patrick Dixon, Boerne, TX (US);
United Services Automobile Association (USAA), San Antonio, TX (US);
Abstract
Technology for determining a queue position of a call from a user can include receiving, at an enterprise, the call from a user device associated with the user. The user device includes an application associated with the enterprise. The call is placed into an on-hold queue. A weighted level of importance associated with the call is determined based on call history information associated with the user device and call frequency associated with the user. The weighted level of importance is compared to at least one weight threshold. A wait time for the call is decreased based on the weighted level of importance meeting or exceeding the at least one weight threshold.