The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 15, 2022
Filed:
Jan. 13, 2021
Applicant:
Uipco, Llc, San Antonio, TX (US);
Inventors:
Richard Daniel Graham, Plano, TX (US);
Ruthie D. Lyle, Durham, NC (US);
Assignee:
United Services Automobile Association (USAA), San Antonio, TX (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 1/27 (2006.01); G10L 15/22 (2006.01);
U.S. Cl.
CPC ...
H04M 1/271 (2013.01); G10L 15/22 (2013.01); G10L 2015/223 (2013.01);
Abstract
A system and method for making a call to a service provider on behalf of a user is disclosed. The system and method include using an intelligent voice assistant to call the service provider and having the intelligent voice assistant navigate an interactive voice response system to reach a representative. The system and method also include using the intelligent voice assistant to reconnect a user with a representative after an interrupted call.