The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 15, 2022
Filed:
Jan. 07, 2021
Applicant:
International Business Machines Corporation, Armonk, NY (US);
Inventors:
Yang Chen, Beijing, CN;
Li Cao, Beijing, CN;
Ya Ju Yan, Beijing, CN;
Zhou Kun, Beijing, CN;
Li Hong Qi, Beijing, CN;
Xiao Juan Chen, Beijing, CN;
Assignee:
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06Q 10/06 (2012.01); G06N 20/00 (2019.01);
U.S. Cl.
CPC ...
G06Q 10/063118 (2013.01); G06N 20/00 (2019.01);
Abstract
An automated method for determining a complexity of a task. The method includes extracting data from the plurality of historical support tickets to generate training data. The method trains a complexity model to predict a complexity value of a task associated with a support ticket using the training data. The method predicts, using the complexity model, the complexity value of a new task associated with a new support ticket.